Service & Support
Comprehensive support for world-class equipment
A Commitment to Excellence
At Haico, our commitment to quality extends beyond our products to the comprehensive support services we provide. We understand that the reliability and performance of your equipment are critical to your practice. Our dedicated service and support team is committed to ensuring the longevity and optimal functioning of your Haico equipment, providing you with the peace of mind to focus on what matters most: animal care.
Technical support
Our technical support services are designed to provide timely and effective solutions to any challenges you may encounter. We offer a multi-tiered support system to ensure that your equipment maintains peak performance and that any issues are resolved with minimal disruption to your operations.
Support in Critical Situations: We provide rapid-response support for critical situations, ensuring that you have access to our expertise when you need it most. Our team is prepared to guide you through emergency procedures and troubleshooting to minimize downtime and ensure patient safety.
Remote Support and Diagnostics: Leveraging modern communication technologies, we offer remote support and diagnostics to provide immediate assistance. This allows for rapid troubleshooting and issue resolution, often eliminating the need for an on-site visit and reducing downtime.
Training Services: We offer comprehensive training programs designed to ensure that your team is fully proficient in the operation and maintenance of your Haico equipment. Our training is tailored to your specific needs and can be conducted on-site or remotely.
Maintenance Programs: Our structured maintenance programs are designed to provide a proactive approach to equipment care. These programs include regular inspections, preventive maintenance, and performance verification to ensure the long-term reliability and safety of your equipment.
Installation and commisioning
Proper installation and commissioning are fundamental to the performance and longevity of your Haico equipment. Our team of experts ensures that your new equipment is installed and configured to the highest standards, providing a seamless integration into your facility.
On-Site Installation: Our certified technicians provide professional on-site installation, ensuring that your equipment is set up correctly and safely. We handle all aspects of the installation process, from uncrating and assembly to final positioning and connection.
User Training: Following installation, we provide comprehensive user training to ensure that your team is confident and competent in operating the new equipment. This training covers all operational aspects, safety features, and routine maintenance procedures.
Validation and Testing: We conduct rigorous validation and testing procedures to verify that your equipment is functioning according to its specifications. This includes performance testing, safety checks, and calibration to ensure accuracy and reliability.
Documentation: We provide complete documentation for your equipment, including user manuals, maintenance guides, and installation records. This documentation serves as a valuable resource for your team and ensures compliance with regulatory requirements.
Service and maintenance
Our service and maintenance offerings are designed to ensure the continued performance, safety, and longevity of your Haico equipment. We provide a comprehensive range of services to keep your equipment in optimal condition throughout its lifecycle.
Preventive Maintenance: We offer customized preventive maintenance plans to proactively address potential issues and minimize the risk of unexpected downtime. Our technicians perform regular inspections, lubrication, and adjustments to keep your equipment running smoothly.
Repair Services: In the event of a malfunction, our skilled technicians provide prompt and efficient repair services. We utilize genuine Haico spare parts and advanced diagnostic tools to ensure that your equipment is restored to its original specifications.
Spare Parts Supply: We maintain a comprehensive inventory of genuine Haico spare parts to ensure rapid delivery and minimize downtime. Our spare parts are manufactured to the same high standards as our original equipment, ensuring compatibility and performance.
Upgrades and Modifications: As technology evolves, we offer upgrades and modifications to enhance the capabilities of your existing Haico equipment. These upgrades can improve performance, add new features, and extend the life of your investment.
Need service or support?
Our team is ready to assist you with any needs